01
Managed IT Support
Level 1–3 support for staff, devices, software, printers, access issues, onboarding, offboarding, and general troubleshooting.
PINE: Powering change
Reliable IT support and secure network engineering for growing businesses.
PINE by Provested helps small to medium businesses standardise, secure, and maintain their technology environment with managed IT support, networking, cloud services, cybersecurity controls, and documentation.
Level 1–3 SupportMicrosoft 365Network SecurityCyber Readiness
PINE Core Stack
- 01 Microsoft 365 & Endpoint Management
- 02 Firewall, Switching, Wi-Fi & VLAN Design
- 03 Backup, Recovery & Business Continuity
- 04 Security Baselines & User Protection
- 05 Documentation, Asset Register & Standards
Microsoft 365Entra IDIntuneWindows ServerAzureSharePointTeamsFortinetUbiquiti UniFiCisco MerakiVLAN DesignVPN & Remote AccessVeeam BackupEndpoint ProtectionMFA & Conditional AccessStructured Cabling
Our motto: Change
Provested Integrated Network Engineering
PINE is the networking and managed services arm of Provested, an IT company that works with the Department of Education providing IT support across primary and high schools. That environment shapes how we work: high volumes, real deadlines, and users who need things fixed properly the first time.
Our motto is Change — improving environments, not just closing tickets. Our team's strength is Level 1, 2 and 3 support plus networking, and when something needs deeper specialist input we escalate to senior engineers inside Provested rather than leaving you waiting.
Services
Managed IT services built for small to medium businesses.
We provide support across helpdesk, cloud, devices, networking, security, backups, and ongoing maintenance.
02
Microsoft 365 & Cloud
Microsoft 365 setup, email, SharePoint, Teams, licensing, MFA, security policies, and cloud productivity management.
03
Network Engineering
Business networks, firewall configuration, managed switches, Wi-Fi, VLANs, guest networks, VPNs, and network documentation.
04
Cybersecurity
Endpoint protection, patching, MFA, backup standards, least privilege, security reviews, awareness training, and incident response planning.
05
Backup & Recovery
Backup planning, Microsoft 365 backup, endpoint/server backup, recovery testing, disaster recovery procedures, and retention standards.
06
Documentation & Standards
Asset registers, network diagrams, support procedures, change records, admin access records, warranty tracking, and client IT standards.
Cybersecurity
Security-first support that keeps your business protected.
PINE helps businesses build strong foundations by standardising identity, devices, backups, networks, and security policies.
Request a Security ReviewBaseline controls we recommend
Multi-factor authentication for all important accounts
Endpoint protection and device health monitoring
Patch management for computers, servers and network equipment
Secure firewall rules, VPN access and VLAN segmentation
Backup and recovery testing
Least privilege and separate admin accounts
Security documentation and incident response planning
Interactive
Anatomy of a well-built business network.
Hover or tap any part of the diagram to see what it does, and what we make sure is actually in place.
Sound familiar?
Pick a problem. See exactly how we'd handle it.
No sales language — the likely cause, what we do about it, and how we stop it coming back.
Critical — response within 1 business hour
Our email has stopped sending or landing in junk
- Likely cause
- Usually a DNS/authentication gap (SPF, DKIM or DMARC), a mailbox sending limit, or a compromised account being throttled by Microsoft.
- What we do
- We check mail flow and message trace, confirm the account isn't compromised, correct the DNS records, and release the sending restriction.
- How we stop it happening again
- Correct SPF/DKIM/DMARC records, MFA on every mailbox, and alerting on unusual sending behaviour.
Target Industries
Designed for businesses that rely on uptime, security, and clear support.
Professional Services
Accounting, legal, finance, real estate, consultants, and office-based businesses.
Medical & Allied Health
Clinics, dental, physio, psychology, NDIS providers, and specialist practices.
Education & Training
Independent schools, training centres, tutoring businesses, and RTOs.
Construction & Trades
Builders, electricians, civil contractors, security providers, and field-based teams.
Our Process
A simple pathway from messy IT to managed IT.
1
Discover
We review your current systems, users, devices, network, licences, risks, and pain points.
2
Stabilise
We fix urgent issues, document your environment, secure accounts, and create a support baseline.
3
Standardise
We align devices, networks, policies, backups, Microsoft 365, and cybersecurity controls.
4
Support & Improve
We provide ongoing helpdesk support, monitoring, reporting, maintenance, and technology improvements.
How We Work
Clear service commitments so you always know what to expect.
Every client gets defined response targets, a documented environment, and a single point of contact for support.
Acknowledgement
All support tickets are acknowledged within 15 minutes during business hours.
Critical response
System-down or security incidents get a response within one business hour.
Standard response
General issues (email, printers, access) are actioned within four business hours.
Support window
Mon–Fri, 8am–6pm AEST. After-hours available for critical incidents by arrangement.
Why PINE
What makes working with us different.
Single relationship
One team across users, devices, cloud, networks, and security — no juggling multiple vendors.
Documented environment
Your systems, assets, passwords, and network are properly documented from day one.
Security by default
MFA, endpoint protection, backups, and least privilege are built into every engagement.
Plain-English advice
We explain problems and recommendations in business terms, not just technical jargon.
Backed by Provested
Strong Level 1–3 and networking capability in-house, with senior Provested specialists to escalate to when work goes deeper.
Local & flexible
Sydney-based team working remotely, hybrid, or full-time onsite — whatever suits your business.
Support options
Flexible support that scales as your business changes.
Onsite, hybrid, or remote — we shape the engagement around how your team works. Tell us what you need and we'll scope it with you.
Essential IT
For businesses needing reliable support and basic management.
- Helpdesk support
- Microsoft 365 management
- Device setup
- Basic patching
- Asset tracking
Secure Business
For businesses needing managed IT with strong cybersecurity foundations.
- Everything in Essential IT
- MFA and security policies
- Endpoint protection
- Backup management
- Network review
Advanced Secure
For higher-risk businesses requiring stronger security and compliance support.
- Advanced logging
- Security reviews
- VLAN/network segmentation
- Incident response planning
- Quarterly improvement roadmap
FAQ
Common questions from businesses considering managed IT.
We don't have an internal IT person — can you be our full IT team?
Yes. PINE is designed for businesses without internal IT. We cover day-to-day support, cloud, devices, networks, security, and long-term planning under one relationship.
How quickly will you respond when something breaks?
All tickets are acknowledged within 15 minutes during business hours. Critical incidents get a response within one business hour, and standard issues within four business hours.
Do you charge per hour or a fixed monthly fee?
Managed clients pay a predictable monthly fee based on users, devices, and package. Project work and one-off engagements are quoted upfront so there are no surprises.
Can you work with our existing systems, or do we need to replace everything?
We work with what you have. Our onboarding stabilises and documents the current environment first, then we recommend improvements over time — no forced rip-and-replace.
What happens if we need specialist help you don't provide in-house?
We're upfront about our scope. When specialist work is required (e.g. certain compliance audits or vendor-specific work), we coordinate with trusted partners and stay accountable for the outcome.
Do you provide onsite support or only remote?
Both, and it's your choice. We support clients fully remotely, on a hybrid model with scheduled onsite days, or with a full-time engineer based in your office. Onsite is standard for network installs, hardware, and anything that needs someone in the room.
Contact
Ready to standardise and secure your business IT?
Speak with PINE by Provested about managed IT support, networking, cybersecurity, cloud, backups, and long-term technology standards.
- EmailPine@Provested.com.au
- HoursMon–Fri, 8am–6pm AEST
- Service areaSydney onsite & hybrid, Australia-wide remote
- ResponseWithin one business day